All posts by Robert Payne

Multichannel marketing and communications professional with a proven ability to deliver award-winning campaigns that inspire action from difficult to reach and discerning audiences. • I’ve exceeded benchmarks time and again across programmatic and social media buys. • Empowered sales teams with tightly integrated lead funnels and lifecycle management solutions leveraging Salesforce.com. • Know how to craft a compelling narrative and have won over a dozen video production awards in the past 5 years. • Served on both the interactive agency and client side, and I am a highly capable sparring partner for any marketing professional whether B2B or B2C. Most recently, I helped the Georgia Department of Economic Development attract new business both domestically and in 12 strategic markets around the globe. In the 7 years I ran Georgia’s global marketing efforts, we were selected as the #1 State for Business by Site Selection magazine, and its database of site consultants, for an unprecedented 7 years in a row. Jobs and investment grew steadily YOY due to a healthy pipeline of prospects. In addition, the Department’s commitment to marketing over that same period of time grew more than 300% because the ROI was clear and measurable. I also managed a team of 5 and 4 agency relationships for interactive, pr, traditional and video production. My online marketing career started with the direction of email marketing and web campaigns for Mandalay Resort Group, resulting in several awards for creative execution and exceptional return on investment. This caught the attention of the interactive marketing company, Twelve Horses where I directed their corporate marketing, advertising, and public relations efforts, as well as provided strategic consulting for travel/tourism clients such as Park City, Heavenly Mountain Resort, and America’s Adventure Place. Leveraging my experience with media and multi-channel marketing technology, I went on to lead the marketing and branding initiatives for SAXOTECH (now NEWSCYCLE), a global provider of content management platforms, circulation systems and advertising solutions for the media industry. I’ve worked in sales, marketing, advertising and public relations for a variety of other companies, including Switchback PR & Marketing, Stoel Rives LLP, Preferred Capital Corporation and Patagonia. I have an MBA with a specialization in Marketing and a BA from Clemson University. Side hustle: My photography has appeared in countless ads, brochures, and marketing campaigns.

Florida Mountain Biking

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The_Plunge The_Plunge_Balm_Boyette Ridgeline_Balm_Boyette

While the rest of the country bundles up and digs out, folks here in Florida have to make tough decisions in January like, should I ride a surfboard, bike, both? Went out to Balm Boyette today for a bike ride with a buddy and brought the camera, which is something I have been rather slack about doing lately. Tons of fun rides to do including The Ridgeline Trail.

As the Swamp Club accurately describes,

The Ridgeline Trail, completed in December of 2008, is unlike any trail in our system. The climbs are challenging, but within one’s reach. The descents are definitely steep enough to cause a moment of hesitation, but the smooth run-out at the bottom puts each drop within your grasp. The trail is wide, with few turns; all designed to allow the rider to build and maintain speed. This trail is all about going downhill really fast…

Fun stuff!

Tis the Season for a Holiday Greeting

Holiday cards are not what immediately comes to mind when we reflect upon a season full of color and lights, family and love, and hope and reflection. Unless, of course, these cards come loaded with cold hard cash. But I rather enjoy receiving them. They serve as a testament to the amount of friends, family and business contacts we have accumulated over the years, and they hang like temporary trophies of relevance on countless refrigerators and reception desks.

Despite my appreciation for printed holiday cards, I have always been rather slack about getting my own in the mail. Of course, this one would have been a good contender with a Photoshop Santa hat for good measure – that’s my boy!

I did, however, distribute a holiday message for my employer, which is something I have done for many different companies over the years.

The Standard Approach

A common approach for businesses is to send a simple holiday greeting from the company and staff. There is nothing wrong with this. Instead of selling you something under the guise of a Seasons Greeting, a thoughtful card reminding you of the relationship can go a long way. If there is something charitable, humorous or creative about the card, which relates back to the brand of the business, then even better. But there are limitations to print, and it can be equally or more expensive than digital communications.

The Multi-channel Approach

This year I sought to communicate a message to a large and diverse audience across the globe. The recipients consisted of large and medium-sized media companies in the Americas, Europe, Asia and beyond. Companies like McClatchy, Scripps, Gannett, and the New York Times use our technology to publish content to the Web, print, mobile devices and tablets.

Here is a look at what I chose to do (click on any of the images for a larger view):

Email
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The email was distributed using Vertical Response, which manages email deliverability such as Bounces and Unsubscribes, as well as Open Rates and Clickthroughs. It also integrates with Salesforce.com to record activity at the Account and Contact level.

Web
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Recipients of the email were invited to click over to the company website to view the holiday message. Because the message resided on the website, it served to capture anyone who might have missed the email communication.

Video
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A secondary component to the email blast and the website was the invitation to view a video demo on our iPad application. My goal was to keep it subtle so as not to conflict with the holiday message, but it was there and further backed the basic framework the flash animation conveys. I decided to use YouTube for video hosting but a popup to keep viewers from leaving the website.

Advertising
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In conjunction with the digital aspects of this holiday campaign, I also made plans to run an ad in key publications focused on our target market. You’ll see that the creative very much matches that of the holiday communications.

Print
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Last but not least I was able to complete a printed brochure that further details our capabilities in multi-channel publishing. Site visitors are free to download it from the website.

 

Hopefully this will give you something to think about for 2011. Cheers and I hope you have a wonderful new year!

Surfing

Surf

Tampa. 4:45 AM. Alarm. Surfboard. Car. I-4 East. Thick Fog. 7:00 AM. Cocoa Beach. Thick Fog. Wetsuit. Surfboard. Wax. Sand. Water. Paddle. Waves. Duck Dive. Breathe. Outside. Thick Fog. Quiet. No Landmarks. Drifting? Waves. Overhead. Offshore. Glassy. Paddle. Riding. Smiling. Repeat. 2:00 PM. Surfing. Sunny. Tired. Car. I-4 West. 4:00 PM. Tampa. Days Later. Thinking. Surfing.

“I Listen Therefore I Am”

NPR

Visited the studios of NPR recently. Such an iconic brand that continues to evolve despite the emergence of many other communication channels. In fact, they were one of the first media companies to develop an iPad application – it is still one of the better ones out there today. I also attended a keynote luncheon where Vivian Schiller spoke. When asked where she is taking NPR she replied, NPR is in a unique position where the audience defines and takes us there.

Rally to Restore Sanity

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I happened to be in Washington, D.C. for the Online News Association 2010 conference when the Rally to Restore Sanity took place. Needless to say, I took a little walk down to the National Mall to see what all the fuss was about. There wasn’t much fuss, just a few hundred thousand people blowing mainly positive steam on a beautiful fall day in the nation’s capital. I’m neither a Democrat or a Republican, but I do need satire and sarcasm, and John Stewart and Stephen Colbert certainly fit the bill.

I produced the above collage from a few pictures I took that day.