All posts by Robert Payne

Multichannel marketing and communications professional with a proven ability to deliver award-winning campaigns that inspire action from difficult to reach and discerning audiences. • I’ve exceeded benchmarks time and again across programmatic and social media buys. • Empowered sales teams with tightly integrated lead funnels and lifecycle management solutions leveraging Salesforce.com. • Know how to craft a compelling narrative and have won over a dozen video production awards in the past 5 years. • Served on both the interactive agency and client side, and I am a highly capable sparring partner for any marketing professional whether B2B or B2C. Most recently, I helped the Georgia Department of Economic Development attract new business both domestically and in 12 strategic markets around the globe. In the 7 years I ran Georgia’s global marketing efforts, we were selected as the #1 State for Business by Site Selection magazine, and its database of site consultants, for an unprecedented 7 years in a row. Jobs and investment grew steadily YOY due to a healthy pipeline of prospects. In addition, the Department’s commitment to marketing over that same period of time grew more than 300% because the ROI was clear and measurable. I also managed a team of 5 and 4 agency relationships for interactive, pr, traditional and video production. My online marketing career started with the direction of email marketing and web campaigns for Mandalay Resort Group, resulting in several awards for creative execution and exceptional return on investment. This caught the attention of the interactive marketing company, Twelve Horses where I directed their corporate marketing, advertising, and public relations efforts, as well as provided strategic consulting for travel/tourism clients such as Park City, Heavenly Mountain Resort, and America’s Adventure Place. Leveraging my experience with media and multi-channel marketing technology, I went on to lead the marketing and branding initiatives for SAXOTECH (now NEWSCYCLE), a global provider of content management platforms, circulation systems and advertising solutions for the media industry. I’ve worked in sales, marketing, advertising and public relations for a variety of other companies, including Switchback PR & Marketing, Stoel Rives LLP, Preferred Capital Corporation and Patagonia. I have an MBA with a specialization in Marketing and a BA from Clemson University. Side hustle: My photography has appeared in countless ads, brochures, and marketing campaigns.

Social Media for Ski Resorts

Anyone that knows me or visits this blog from time to time has a pretty good inclination that I like to ski. Fortunately for me, I also get involved with a certain amount of ski resort marketing as part of my job. One resort in particular that I work closely with is Heavenly Mountain Resort.

Heavenly has a great team of individuals over there who are busy pushing out a lot of great content in the form of blog posts, Flickr photos, and video. Why? To bring as much of the mountain experience to you as possible. I can tell you that it works, and if you want some more education as to why it works you can read this post and the post it links to as well.

Another cool example of social media comes from another one of my favorite Lake Tahoe ski resorts – Alpine Meadows. They have put together a really cool social media page that lays out all of the various places you can interact with them. Sites include:

Why so many? Because people are individuals with individual preferences. They want to learn, experience, and interact with a brand in the channel they see fit and enjoy the most. Alpine and Heavenly are simply doing their best to satisfy those preferences, as well as understand their customers better. They will probably add more, for there are more.

You can find me on all of these sites. Unfortunately, I can’t be on the hill all the time, but the next best thing is hopping online to interact with the mountain, finding out what is going on, and getting stoked for the next time. The social media tools these two ski resorts are making use of help me do it.

Fancy Fingering

In my last blog post I took the liberty of complaining about my irregular writing schedule of late and the significance, or insignificance, of it. Some of you called me to task in the comments, while others preferred to bring it up in private with me. Either way, it got me thinking.

If I could get this Chinese woman to quit her day job at Epcot, maybe she could do dictation for me? I bet she can type faster than me, and it would certainly make my life easier when it came to regular blog postings.

Actually, I remember sitting there filming her, watching her hands, and I began to consider all of the tourists around her and the fairly faux surroundings. I wondered if she ever imagined as a young woman that this is where her talent would be directed? She captivated me for a moment, and then I went out and bought something plastic. Then I returned and realized that she was creating greater awareness about her culture, and it was up to those that wanted to listen and feel it; or not.

Who Gives a Damn?

My frequency of blog posts has been utterly pathetic as of late.

It is not like I haven’t been getting out and about. In fact, in the past three weeks I have surfed in Sebastian, Florida, attended an art show and an oyster roast in Charleston, South Carolina, and worked and skied in Reno-Tahoe.

Certainly plenty to write about.

In fact, as I type I am getting ready to leave for Salt Lake City in the morning for additional work related activities, as well as some long overdue skiing in the Wasatch Mountains with good friends.

Still, that is little excuse for not writing.

Maybe it is because I am often busy allocating words to my company’s blog, press releases, web copy, marketing plans, and magazine articles?

I suspect that still doesn’t warrant my flagrant inattention to my own personal pursuits.

Or, is it because I don’t think you really give a damn about all of that, and believe you’d rather poke your eyes out with a burning stick than read all this nonsense about how I think I am significant to anything meaningful in your life?

Instead, how about a ski picture I took in Tahoe on Saturday while backcountry skiing? Yes, that’s better…

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Ski Resort Marketing

In order to truly understand a brand it helps to experience it firsthand.

HeavenlySnowboarder When we at Twelve Horses are not busy geeking out on the web, many of us here are charging hard somewhere in the outdoors. Whether it is around Lake Tahoe and the Sierra Nevada range that rise above our Reno office, or the Wasatch Mountains that tower above our Salt Lake City location, a common means of experiencing these environs is on a pair of skis or a snowboard. Come visit us and you’ll find that the last powder day is a common conversation around the water cooler. Even as I type this blog post apres ski session, I am looking out across big, beautiful, snow-laced Lake Tahoe and looking forward to the next time.

This company culture is undoubtedly a major contributing factor as to why we service so many destination and sports marketing clients. Passion for these pursuits permeate our client work and online marketing endeavors such as brand building, web design and development, email and multi-channel marketing, social marketing, and search engine optimization. It works well because we are marketers and technologists that are a part of the target snow sport audience. 

When I came across this blog post titled, Seasonal SEO and Online Marketing for Ski Resorts, I couldn’t resist beating our own drum. Not only is it an informative and well-written post on online marketing for ski resorts, but it also touches upon one of our clients that we have serviced for more than 12 years – Heavenly Mountain Resort. It is a great compliment, but it also gives you a window into what we have been doing for them. Here is an excerpt.

Heavenly Resort in Lake Tahoe is perhaps the best example of a ski resort with an effective online marketing strategy. They are relatively well optimised for search and have good visibility in the search results. They have developed a MySpace profile and their website offers a range of initiatives including videos, daily podcasts and RSS feeds for their interactive blog, mountain condition updates and their own TV show.

Our work for Heavenly has also garnered several awards including a Web Award, ADDY, and California Travel & Tourism Award, and this success stems from a well-designed website that relies on the right online tools to reach and resonate with a global customer base. But I also believes that it comes from a deep and personal understanding of their brand.

See you on the hill!

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Video Video Video

With the proliferation of online video there is no question that it has become a preferred method for communicating a message. How many of you would prefer to spend 4 minutes watching a video as opposed to 4 minutes of reading straight text? {Except for this of course! ;~)}

We recognize the importance of it and are actively blending video into various social and interactive marketing campaigns for our clients; for example, websites, landing pages, mobile devices, and social networks like YouTube and Facebook.

This content can also be extended to sales teams to help illustrate a particular product, service, or the unique value of the company they represent. It can be used at a tradeshow, powerpoint presentaion, or live on your iPod for that perfect moment when it can compliment a particular point you are about to make.

It might even be something that serves to personalize your brand and communicate something a little deeper, as this video shows.

Well, now there is another way. Google recently announced they are beginning testing for video ads on search results pages. For now it is no more expensive than the usual CPC you would make. This marks a new means of delivering targeted, measurable messages in a rich format, and it is something you should consider as part of your SEM campaigns.

Let ‘em see it!

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